Custom Fireside has a service department with a service manager and three technicians. We understand that our customers have made a significant investment in a hearth product and we are committed to servicing your product over its lifetime, including warranty work, annual service, and any necessary repairs.

  • Our technicians are factory trained
  • We carry specialist certifications from the National Fireplace Institute (NFI) on gas, wood and pellet appliances
  • All products we sell in our service area are supported with full on-site warranty service at no added charge.
  • Our repair services are offered to those who have purchased their fireplace, stove, or insert from Custom Fireside. However, we do offer a list of third party service providers.

Third Party Hearth Product Service Providers:

Stan’s Fireplace Services

JD’s Fireplace Service
Jim Davidson

Etheridge Hearth Services
Michael Etheridge

Annual maintenance of your hearth product is necessary to guarantee the safety, reliability, and efficiency of your appliance. Custom Fireside offers special pricing on gas and pellet appliance service from May 1 to September 1.  Call to schedule your appointment today.

Annual service appointments are limited during the fall and winter due to demand for emergency repair services. If you have a wood fireplace, wood stove, or wood insert, see our list of chimney sweeps or call us for a recommendation.