Custom Fireside has a service department with a service manager and three technicians. We understand that our customers have made a significant investment in a hearth product and we are committed to servicing your product over its lifetime, including warranty work, annual service, and any necessary repairs.

  • Our technicians are factory trained
  • We carry specialist certifications from the National Fireplace Institute (NFI) on gas, wood and pellet appliances
  • All products we sell in our service area are supported with full on-site warranty service at no added charge.
  • Our repair services are offered to those who have purchased their fireplace, stove, or insert from Custom Fireside. However, we do offer a list of third party service providers.

Third Party Hearth Product Service Providers:

Stan’s Fireplace Services

JD’s Fireplace Service
Jim Davidson

Hearth & Hive
Bledjan Recl

Annual maintenance of your hearth product is necessary to guarantee the safety, reliability, and efficiency of your appliance. It is much easier to schedule a service appointment for your gas or pellet appliance from May 1 to September 1.  Call to schedule your appointment today.

Annual service appointments are limited during the fall and winter due to demand for emergency repair services.

If you have a wood fireplace, wood stove, or wood insert, see our list of suggested chimney sweeps below.

ICS Integrity:  916-983-6567

Stan’s Fireplace Service:  888-723-0001

Elite Fireplace & Dryer Services, LLC:  916-514-0065

Clean Sweep Chimney:  916-541-3647

A1 Chimney Pro Home Services:  916-927-4235