Custom Fireside has a service department with a service manager and three technicians. We understand that our customers have made a significant investment in a hearth product and we are committed to servicing your product over its lifetime, including warranty work, annual service, and any necessary repairs.
- Our technicians are factory trained
- We carry specialist certifications from the National Fireplace Institute (NFI) on gas, wood and pellet appliances
- All products we sell in our service area are supported with full on-site warranty service at no added charge.
- Our repair services are offered to those who have purchased their fireplace, stove, or insert from Custom Fireside. However, we do offer a list of third party service providers.
Third Party Hearth Product Service Providers:
Stan’s Fireplace Services
JD’s Fireplace Service
Hearth & Hive
Annual maintenance of your hearth product is necessary to guarantee the safety, reliability, and efficiency of your appliance. It is much easier to schedule a service appointment for your gas or pellet appliance from May 1 to September 1. Call to schedule your appointment today.
Annual service appointments are limited during the fall and winter due to demand for emergency repair services.
If you have a wood fireplace, wood stove, or wood insert, see our list of suggested chimney sweeps below.
ICS Integrity: 916-983-6567
Stan’s Fireplace Service: 888-723-0001
Elite Fireplace & Dryer Services, LLC: 916-514-0065
Clean Sweep Chimney: 916-541-3647
A1 Chimney Pro Home Services: 916-927-4235