Brad assisted me in picking the right chimney for my wood stove and Custom Fireside had everything in stock. The service couldn't have been better and Brad was a tremendous help. His character and customer service skills give me hope for …
read moreRandy, your review was much appreciated! I will pass the kudos along to Brad.
I called and was transferred over to Mike who quickly reminded me that not only does a thorough cleaning enable the auto ignition to operate properly, which i had done, he recommended that i vacuum the auto ignitor area also. I did that …
read moreWe are so happy that your stove is working properly and that you had a good experience!
We've wanted a gas fireplace insert for a long time. In fact, we had the gas line added four or five years ago and never made the step forward to get a gas insert. (It just seemed overly expensive and kind of confusing.) However, today was …
read moreJim, I am so happy that we were able to assist you, not only by sharing our expertise, but also with competitive pricing! Thanks for your review.
Today custom fire side business established fixed gas logs in an existing old fireplace the service was special from beginning at their store on Auburn Boulevard and including the installation at my home it is a pleasure for me to recommend…
read moreDeleted my prior 1 star review and comments. Mitch, the owner contacted me and worked with me and his team directly to make sure I received great service going forward. They came through and my fireplace doors look great! I was also given a…
read moreVeronica, we got off to a rocky start and for that I profusely apologize. This is not the norm for us. As you know, we repainted your entire fireplace, installed both doors temporary, re-ordered the short side and everything is installed beautifully and correctly. Please let me know if there is anything else we can do for you. Sincerely, Mitch
I am extremely pleased with the gas insert install completed today by Custom Fireside with the final addition of the trim panel. Larry and crew completed my gas insert install just the way I wanted it. Larry did an excellent job and I …
read moreVery friendly, helpful. Installed a new fireplace insert within a few days. Installers were on time. Did a very good job. Cleaned up afterwards and full details on how to work new fireplace. Thank You Custom Fireplace!!
Gayle, thanks for taking the time to leave a review! I am glad that we were able to help you!
We had Troy and Yael install our gas fireplace. We received a courtesy call informing us that they would be at our house by 9:00 AM, they were at our house at 8:57. Troy and Yael were courteous, pleasant and informative. They did an …
read moreThank you Joyce! Enjoy your fireplace! Mitch – Custom Fireside
We live outside the Sacramento area (about 2.5 hours) and ordered a Harman Pellet stove over the phone. The sales associate helped us pick out the correct piping over the phone by emailing them pictures of the spot in our house we wanted to…
read moreWe have loved the gas fireplace Custom Fireside installed last year. When it suddenly stopped responding to the remote, they sent Daniel to check on it. He was efficient, he fixed the problem with a reset, and he taught us more about our …
read moreWe have loved the gas fireplace Custom Fireside installed last year. When it suddenly stopped responding to the remote, they sent Daniel to check on it. He was efficient, he fixed the problem with a reset, and he taught us more about our …
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