Reviews

From 27 reviews
Linda Rafferty

Stew came out today and performed my annual tune-up. I was so impressed with how thorough his work is. He's very neat and super nice too! Thank you!

Response from business owner

Linda, thanks for taking the time to write a review! We always like to hear from our customers.

via Google
Richard Brown

New pellet stove

Response from business owner

Thanks Richard. Let us know when you need service or there is anything else we can do for you.

via Google
Greg O

I am extremely pleased with the gas insert install completed today by Custom Fireside with the final addition of the trim panel. Larry and crew completed my gas insert install just the way I wanted it. Larry did an excellent job and I …

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Alex R

They have some really cool stoves.

Response from business owner

Thanks for the review.

via Google
Marshall Young

They had all the materials I needed to repair my stove, unlike another store closer to home which had nothing. Well worth the trip. A funky place to shop, out back.

Response from business owner

Marshall, thanks for the review. You will love the new showroom out front when our remodel is complete!

via Google
ashfaq ahmad

Such a great place and people as well. Really helpful and friendly customer service. Like to go there again.

Response from business owner

Thanks for the review! We love what we do and look forward to seeing you again!

via Google
Gayle Bear

Very friendly, helpful. Installed a new fireplace insert within a few days. Installers were on time. Did a very good job. Cleaned up afterwards and full details on how to work new fireplace. Thank You Custom Fireplace!!

Response from business owner

Gayle, thanks for taking the time to leave a review! I am glad that we were able to help you!

via Google
Bill Roberts

Excellent service, sale and product. Thanks for your help Matt!

Response from business owner

Bill, I am so happy to hear that Matt was able to help you! Thanks for taking the time to post a review.

via Google
John Javidan

Very knowable and friendly service.

via Google
Jose DeLeon

Great place to shop for fire place's

Response from business owner

Jose, we love what we do and look forward to helping with any of your hearth needs in the future! Thanks for the review.

via Google
Paul Colbert

If you are interested in a fireplace pellet stove these guys got it all

Response from business owner

Paul, thanks for the five star rating!

via Google
steven Varges

Did a very good job. Very pleased with the tech and work.

via Google
Joseph Ball

Excellent service love this store

Response from business owner

Thanks for the review!

via Google
Mike Shaw

Excellent customer service I would recommend this to anyone

Response from business owner

Thank you for the review!

via Google
Aaron Funk

Largest selection of fireplaces I've ever seen. Gas, wood, pellet, they've got and know about it all!

Response from business owner

Aaron, thanks for the review! We are always happy to help!

via Google
Mark Sutherland

Really great selection from many different brands of fire place inserts and gas log sets. We ordered a gas log set and we love it we can light it up everyday regardless of burn days or not it's so great. Nice and cozy.

via Google
Kash Chase

Anytime I need a fire ring I hit these guys up and they have it in stock

via Google
Rhena J

Wonderful experience with the install guy's. Great sense of humor and friendly. Turned our ugly fireplace into something beautiful! Thank You!

via Facebook
Madison Moon

Good service

via Google
Joyce da Cunha

We had Troy and Yael install our gas fireplace. We received a courtesy call informing us that they would be at our house by 9:00 AM, they were at our house at 8:57. Troy and Yael were courteous, pleasant and informative. They did an …

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Response from business owner

Thank you Joyce! Enjoy your fireplace! Mitch – Custom Fireside

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Joyce da Cunha

Troy and Yael installed our gas fireplace. They were both very informative, pleasant and knowledgeable about the work they do. I WAS VERY IMPRESSED!

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Ron Sands

Excellent service. Staff was attentive, knowledgeable and very professional.

via Facebook
Randi J Dittmar

Friendly, knowledgeable staff. Thank not only were able to answer the question​s I had but were able to provide me with information I had not thought of and made it so I was able to get a compliant and correct purchase saving me from …

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Response from business owner

Thanks for the review! We are always happy to answer your hearth related questions.

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MapleBoarder78

We live outside the Sacramento area (about 2.5 hours) and ordered a Harman Pellet stove over the phone. The sales associate helped us pick out the correct piping over the phone by emailing them pictures of the spot in our house we wanted to…

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Alyssa Powell

Owner is very professional and took great care of us!! Very Much appreciated!!!

via Google
Melinda Thompson Vargo

We have loved the gas fireplace Custom Fireside installed last year. When it suddenly stopped responding to the remote, they sent Daniel to check on it. He was efficient, he fixed the problem with a reset, and he taught us more about our …

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