Reviews

From 46 reviews
Caitlin Morrow
Caitlin Morrow

Very nice staff and had exactly what I was looking for

Response from business owner

Thanks for the review!

via Google
Randy Begley
Randy Begley

Brad assisted me in picking the right chimney for my wood stove and Custom Fireside had everything in stock. The service couldn't have been better and Brad was a tremendous help. His character and customer service skills give me hope for …

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Response from business owner

Randy, your review was much appreciated! I will pass the kudos along to Brad.

via Google
s s
s s

Was very helpful and quick with my questions and order.

via Google
James OKeefe
James OKeefe

Spacious showroom. Clean and we'll maintained

via Google
Ron Rynearson
Ron Rynearson

Excellent service and knowledge. In january looking forward for a new insert fireplace..

via Google
Michael Dennis
Michael Dennis

Designed and replaced our wood burning fireplace with electric! Fast and Knowledgable

via Google
Kathy Hammerl
Kathy Hammerl

Top of the line products. Easy friendly sales. Will be taking measurements on Tuesday.

via Google
Norm Edwards
Norm Edwards

Nice people. Great selection. They have smoker pellets!

Response from business owner

Norm, we appreciate you taking the time to post a review!

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Dawn Stowell
Dawn Stowell

Helped me decide about my future stove

Response from business owner

Thanks for the review Dawn! We are glad to help.

via Google
John M. Grubb
John M. Grubb

Simply the Best!

via Google
Cory Dean
Cory Dean

Friendly, very helpful, and clean

via Google
Chris Johnson
Chris Johnson

I called and was transferred over to Mike who quickly reminded me that not only does a thorough cleaning enable the auto ignition to operate properly, which i had done, he recommended that i vacuum the auto ignitor area also. I did that …

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Response from business owner

We are so happy that your stove is working properly and that you had a good experience!

via Facebook
Abhi S
Abhi S

Helpful people fast service

via Google
Joseph Rovito
Joseph Rovito

Great customer service

via Google
Nancy Boutilier Head
Nancy Boutilier Head

Excellent customer service

via Google
Jim Bonfield
Jim Bonfield

We've wanted a gas fireplace insert for a long time. In fact, we had the gas line added four or five years ago and never made the step forward to get a gas insert. (It just seemed overly expensive and kind of confusing.) However, today was …

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Response from business owner

Jim, I am so happy that we were able to assist you, not only by sharing our expertise, but also with competitive pricing! Thanks for your review.

via Google
Patrick M. Ryan
Patrick M. Ryan

Today custom fire side business established fixed gas logs in an existing old fireplace the service was special from beginning at their store on Auburn Boulevard and including the installation at my home it is a pleasure for me to recommend…

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Dorothy Bell
Dorothy Bell

Buy pellets for my stove there. They are remodeling. Nice people odd service,

Response from business owner

Thank you for the review! We are glad that you are happy with us, we are always working towards being the best we can be.

via Google
Judy Hansen
Judy Hansen

Amazing array of fireplace choices. Helpful and informative staff. Likely to make a purchase in the near future.

Response from business owner

Judy, thank you for the review!

via Google
Veronica Hughes
Veronica Hughes

Deleted my prior 1 star review and comments. Mitch, the owner contacted me and worked with me and his team directly to make sure I received great service going forward. They came through and my fireplace doors look great! I was also given a…

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Response from business owner

Veronica, we got off to a rocky start and for that I profusely apologize. This is not the norm for us. As you know, we repainted your entire fireplace, installed both doors temporary, re-ordered the short side and everything is installed beautifully and correctly. Please let me know if there is anything else we can do for you. Sincerely, Mitch

via Google
Linda Rafferty
Linda Rafferty

Stew came out today and performed my annual tune-up. I was so impressed with how thorough his work is. He's very neat and super nice too! Thank you!

Response from business owner

Linda, thanks for taking the time to write a review! We always like to hear from our customers.

via Google
Richard Brown
Richard Brown

New pellet stove

Response from business owner

Thanks Richard. Let us know when you need service or there is anything else we can do for you.

via Google
Greg O
Greg O

I am extremely pleased with the gas insert install completed today by Custom Fireside with the final addition of the trim panel. Larry and crew completed my gas insert install just the way I wanted it. Larry did an excellent job and I …

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Zarnold Donkey Punch
Zarnold Donkey Punch

They have some really cool stoves.

Response from business owner

Thanks for the review.

via Google
Marshall Young
Marshall Young

They had all the materials I needed to repair my stove, unlike another store closer to home which had nothing. Well worth the trip. A funky place to shop, out back.

Response from business owner

Marshall, thanks for the review. You will love the new showroom out front when our remodel is complete!

via Google
ashfaq ahmad
ashfaq ahmad

Such a great place and people as well. Really helpful and friendly customer service. Like to go there again.

Response from business owner

Thanks for the review! We love what we do and look forward to seeing you again!

via Google
Gayle Bear
Gayle Bear

Very friendly, helpful. Installed a new fireplace insert within a few days. Installers were on time. Did a very good job. Cleaned up afterwards and full details on how to work new fireplace. Thank You Custom Fireplace!!

Response from business owner

Gayle, thanks for taking the time to leave a review! I am glad that we were able to help you!

via Google
Bill Roberts
Bill Roberts

Excellent service, sale and product. Thanks for your help Matt!

Response from business owner

Bill, I am so happy to hear that Matt was able to help you! Thanks for taking the time to post a review.

via Google
John Javidan
John Javidan

Very knowable and friendly service.

via Google
Jose DeLeon
Jose DeLeon

Great place to shop for fire place's

Response from business owner

Jose, we love what we do and look forward to helping with any of your hearth needs in the future! Thanks for the review.

via Google
Paul Colbert
Paul Colbert

If you are interested in a fireplace pellet stove these guys got it all

Response from business owner

Paul, thanks for the five star rating!

via Google
steven Varges
steven Varges

Did a very good job. Very pleased with the tech and work.

via Google
Joseph Ball
Joseph Ball

Excellent service love this store

Response from business owner

Thanks for the review!

via Google
Mike Shaw
Mike Shaw

Excellent customer service I would recommend this to anyone

Response from business owner

Thank you for the review!

via Google
Aaron Funk
Aaron Funk

Largest selection of fireplaces I've ever seen. Gas, wood, pellet, they've got and know about it all!

Response from business owner

Aaron, thanks for the review! We are always happy to help!

via Google
Mark Sutherland
Mark Sutherland

Really great selection from many different brands of fire place inserts and gas log sets. We ordered a gas log set and we love it we can light it up everyday regardless of burn days or not it's so great. Nice and cozy.

via Google
Kash Chase
Kash Chase

Anytime I need a fire ring I hit these guys up and they have it in stock

via Google
Rhena J Loudon-Bowler
Rhena J Loudon-Bowler

Wonderful experience with the install guy's. Great sense of humor and friendly. Turned our ugly fireplace into something beautiful! Thank You!

via Facebook
Madison Moon
Madison Moon

Good service

via Google
Joyce da Cunha
Joyce da Cunha

We had Troy and Yael install our gas fireplace. We received a courtesy call informing us that they would be at our house by 9:00 AM, they were at our house at 8:57. Troy and Yael were courteous, pleasant and informative. They did an …

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Response from business owner

Thank you Joyce! Enjoy your fireplace! Mitch – Custom Fireside

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Joyce da Cunha
Joyce da Cunha

Troy and Yael installed our gas fireplace. They were both very informative, pleasant and knowledgeable about the work they do. I WAS VERY IMPRESSED!

via Facebook
Andrew Vaillancourt
Andrew Vaillancourt

Good people, and great information from the staff

via Facebook
MapleBoarder78
MapleBoarder78

We live outside the Sacramento area (about 2.5 hours) and ordered a Harman Pellet stove over the phone. The sales associate helped us pick out the correct piping over the phone by emailing them pictures of the spot in our house we wanted to…

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via Google
Alyssa Powell
Alyssa Powell

Owner is very professional and took great care of us!! Very Much appreciated!!!

via Google
Melinda Thompson Vargo
Melinda Thompson Vargo

We have loved the gas fireplace Custom Fireside installed last year. When it suddenly stopped responding to the remote, they sent Daniel to check on it. He was efficient, he fixed the problem with a reset, and he taught us more about our …

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Melinda Thompson Vargo
Melinda Thompson Vargo

We have loved the gas fireplace Custom Fireside installed last year. When it suddenly stopped responding to the remote, they sent Daniel to check on it. He was efficient, he fixed the problem with a reset, and he taught us more about our …

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via Facebook