Friendly, very helpful, and clean
I called and was transferred over to Mike who quickly reminded me that not only does a thorough cleaning enable the auto ignition to operate properly, which i had done, he recommended that i vacuum the auto ignitor area also. I did that …
read moreWe are so happy that your stove is working properly and that you had a good experience!
Helpful people fast service
Great customer service
Excellent customer service
We've wanted a gas fireplace insert for a long time. In fact, we had the gas line added four or five years ago and never made the step forward to get a gas insert. (It just seemed overly expensive and kind of confusing.) However, today was …
read moreJim, I am so happy that we were able to assist you, not only by sharing our expertise, but also with competitive pricing! Thanks for your review.
Today custom fire side business established fixed gas logs in an existing old fireplace the service was special from beginning at their store on Auburn Boulevard and including the installation at my home it is a pleasure for me to recommend…
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Buy pellets for my stove there. They are remodeling. Nice people odd service,
Thank you for the review! We are glad that you are happy with us, we are always working towards being the best we can be.
Amazing array of fireplace choices. Helpful and informative staff. Likely to make a purchase in the near future.
Judy, thank you for the review!
Deleted my prior 1 star review and comments. Mitch, the owner contacted me and worked with me and his team directly to make sure I received great service going forward. They came through and my fireplace doors look great! I was also given a…
read moreVeronica, we got off to a rocky start and for that I profusely apologize. This is not the norm for us. As you know, we repainted your entire fireplace, installed both doors temporary, re-ordered the short side and everything is installed beautifully and correctly. Please let me know if there is anything else we can do for you. Sincerely, Mitch
Stew came out today and performed my annual tune-up. I was so impressed with how thorough his work is. He's very neat and super nice too! Thank you!
Linda, thanks for taking the time to write a review! We always like to hear from our customers.
New pellet stove
Thanks Richard. Let us know when you need service or there is anything else we can do for you.
I am extremely pleased with the gas insert install completed today by Custom Fireside with the final addition of the trim panel. Larry and crew completed my gas insert install just the way I wanted it. Larry did an excellent job and I …
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They have some really cool stoves.
Thanks for the review.
They had all the materials I needed to repair my stove, unlike another store closer to home which had nothing. Well worth the trip. A funky place to shop, out back.
Marshall, thanks for the review. You will love the new showroom out front when our remodel is complete!
Such a great place and people as well. Really helpful and friendly customer service. Like to go there again.
Thanks for the review! We love what we do and look forward to seeing you again!
Very friendly, helpful. Installed a new fireplace insert within a few days. Installers were on time. Did a very good job. Cleaned up afterwards and full details on how to work new fireplace. Thank You Custom Fireplace!!
Gayle, thanks for taking the time to leave a review! I am glad that we were able to help you!
Excellent service, sale and product. Thanks for your help Matt!
Bill, I am so happy to hear that Matt was able to help you! Thanks for taking the time to post a review.
Very knowable and friendly service.
Great place to shop for fire place's
Jose, we love what we do and look forward to helping with any of your hearth needs in the future! Thanks for the review.
If you are interested in a fireplace pellet stove these guys got it all
Paul, thanks for the five star rating!
Did a very good job. Very pleased with the tech and work.
Excellent service love this store
Thanks for the review!
Excellent customer service I would recommend this to anyone
Thank you for the review!
Largest selection of fireplaces I've ever seen. Gas, wood, pellet, they've got and know about it all!
Aaron, thanks for the review! We are always happy to help!
Really great selection from many different brands of fire place inserts and gas log sets. We ordered a gas log set and we love it we can light it up everyday regardless of burn days or not it's so great. Nice and cozy.
Anytime I need a fire ring I hit these guys up and they have it in stock
Wonderful experience with the install guy's. Great sense of humor and friendly. Turned our ugly fireplace into something beautiful! Thank You!
Good service
We had Troy and Yael install our gas fireplace. We received a courtesy call informing us that they would be at our house by 9:00 AM, they were at our house at 8:57. Troy and Yael were courteous, pleasant and informative. They did an …
read moreThank you Joyce! Enjoy your fireplace! Mitch – Custom Fireside
Troy and Yael installed our gas fireplace. They were both very informative, pleasant and knowledgeable about the work they do. I WAS VERY IMPRESSED!
Friendly, knowledgeable staff. Thank not only were able to answer the questions I had but were able to provide me with information I had not thought of and made it so I was able to get a compliant and correct purchase saving me from …
read moreThanks for the review! We are always happy to answer your hearth related questions.
We live outside the Sacramento area (about 2.5 hours) and ordered a Harman Pellet stove over the phone. The sales associate helped us pick out the correct piping over the phone by emailing them pictures of the spot in our house we wanted to…
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Owner is very professional and took great care of us!! Very Much appreciated!!!
We have loved the gas fireplace Custom Fireside installed last year. When it suddenly stopped responding to the remote, they sent Daniel to check on it. He was efficient, he fixed the problem with a reset, and he taught us more about our …
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