Privacy policy

Last updated: October 15, 2025

Custom Fireside operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the practices described here. If there are conflicts between this Privacy Policy and other policies or terms, this Privacy Policy takes precedence regarding your personal information.

1. Information We Collect

Personal Information:
We collect information that identifies or reasonably relates to you, including:

  • Contact Information: Name, address, billing/shipping addresses, phone number, email address.
  • Financial Details: Payment information such as credit/debit card numbers, transaction history.
  • Account Data: Username, password, security questions, preferences.
  • Order Data: Items viewed, added to cart or wishlist, purchase history, returns, exchanges.
  • Communication Data: Messages exchanged with us, support inquiries.
  • Device & Usage Data: Device type, browser, IP address, network info, interaction history with our Services.

Sources of Personal Data:
We collect data directly from you, automatically through your interactions with our website (using cookies and similar technologies), through third-party service providers, and partners.

2. How We Use Your Personal Information

We use your data to:

  • Provide and Improve Our Services: Manage your account, process transactions, fulfill orders, improve user experience, and personalize content.  
  • Marketing & Promotions: Send updates, offers, and advertising communications (phone, email, text, direct mail, and digital media) for use by Custom Fireside Shops, Inc only.  We do not share your data with any third parties for marketing purposes (you can opt out by contacting us directly at the information below or through directions on communications).
  • Security & Fraud Prevention: Authenticate your account, prevent fraud, ensure safety, and enforce policies.
  • Communicate with You: Support and respond to inquiries, notifications about your orders, service provided or account.  
  • Legal Compliance: Comply with legal obligations and respond to lawful requests or legal processes.

3. How We Share Your Personal Information

We may share your data with:

  • Service Providers: Companies that perform functions on our behalf, such as payment processors, hosting, analytics, fulfillment, messaging and customer support.
  • Business Partners & Advertising: Partners that assist in Custom Fireside marketing, advertising, and analytics, often through third-party platforms like Shopify.
  • Legal & Compliance: When required by law, legal process, or to protect our rights.
  • Business Transfers: In connection with mergers, sales, or asset transfers.

Note: Shopify our hosting platform, also processes your data. For details, see Shopify's Privacy Policy.

4. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

  • Access: Request a copy of your personal information.
  • Correction: Request updates or correction of inaccurate data.
  • Deletion: Request deletion of your personal data.
  • Data Portability: Receive your data in a portable format or transfer it to a third party.
  • Opt-Out: Control targeted advertising and data sharing for marketing purposes, including opting out of "sale" or "sharing."  Reply STOP to stop receiving messages.

You can exercise these rights by contacting us at the information below or through the options provided on the Services. You also have the right to manage email preferences and unsubscribe from promotional communications.

5. Data Security & Retention

We adopt appropriate security measures but cannot guarantee absolute security. Your data will be retained as long as necessary to fulfill the purposes outlined here and for legal obligations.

6. Children's Privacy

Our Services are not directed to children under the age of majority in your jurisdiction, and we do not knowingly collect information from children.

7. International Data Transfers

Data may be transferred outside your country, including to countries with different privacy laws. We rely on appropriate legal mechanisms, such as standard contractual clauses, to safeguard such transfers.

8. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this policy regularly.

9. Contact Us

If you have questions, requests regarding your personal data, or wish to exercise your rights, contact us at:

Email: info@customfireside.com
Address: 5545 Auburn Boulevard, Sacramento, CA, 95841, US